Privacy Policy

The data controller responsible for your personal data is:

Lola's Escape
Skeheen, Mitchelstown
Co. Cork, Ireland
P67 C673
Email: info@lolasescape.ie

When you make a booking, we collect the following personal data:

• Name — to identify you as a guest
• Email address — to send booking confirmations and communicate about your stay
• Phone number (optional) — to contact you about your booking if needed
• Booking details — check-in/check-out dates, number of guests, and pricing

We do not collect or store your payment card details. All payment processing is handled securely by Stripe, a PCI-DSS compliant payment processor.

We use your personal data to:

• Process and manage your booking
• Send booking confirmations, reminders, and updates via email
• Respond to enquiries or requests
• Comply with legal obligations (e.g. tax and accounting records)

We will not use your data for marketing purposes without your explicit consent.

We process your personal data on the following bases:

• Contract — processing is necessary to fulfil your booking
• Legal obligation — to comply with tax and regulatory requirements
• Legitimate interest — to manage our property and improve our services

We share your data with the following trusted third-party services, only as necessary to provide our booking service:

• Stripe — payment processing. Stripe processes your payment details securely. See Stripe's Privacy Policy.
• Resend — email delivery service for booking confirmations. See Resend's Privacy Policy.

We do not sell, rent, or trade your personal data to any third parties.

We retain your booking data for a period of up to 6 years after your stay to comply with Irish tax and accounting requirements. After this period, your personal data will be securely deleted.

You may request early deletion of your data where we have no legal obligation to retain it.

Our website uses only essential cookies required for the website to function (such as admin authentication). We do not use tracking cookies, analytics cookies, or third-party advertising cookies.

Under the GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data (where no legal obligation to retain)
• Restriction — request we limit how we use your data
• Portability — request your data in a portable format
• Objection — object to processing based on legitimate interest

To exercise any of these rights, contact us at info@lolasescape.ie. We will respond within 30 days.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption and payment processing is handled by PCI-DSS compliant providers.

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Website: www.dataprotection.ie

If you have any questions about this privacy policy, please contact us at info@lolasescape.ie.